Question 1

Do I need any hardware to get started?

Accepted Answer

No. Tier 1 uses QR codes that you print yourself. Workers scan the code with their phone to check in. You can upgrade to RFID or NFC hardware at any time.

Question 2

How does AI voice reporting work?

Accepted Answer

Supervisors send a voice note via our mobile app. Our AI transcribes it and extracts structured data — weather, progress, issues, workforce count — into a daily site report that appears on your dashboard.

Question 3

Is SiteBot GDPR compliant?

Accepted Answer

Yes. All data is hosted in the UK, we process only what is necessary for site management, and we provide full data export and deletion capabilities. See our Privacy Policy and DPA for details.

Question 4

What is CDM 2015 Regulation 27?

Accepted Answer

CDM 2015 Regulation 27 requires that principal contractors keep a record of everyone allowed on site. SiteBot automates this with digital attendance tracking and provides an audit trail for inspections.

Question 5

Can I use SiteBot across multiple sites?

Accepted Answer

Yes. Each site has its own configuration, worker list, and induction setup. Directors can see all sites from a single dashboard. Contact us for multi-site pricing.

Question 6

How long does setup take?

Accepted Answer

Tier 1 (software only) can be set up in under an hour — create your site, print a QR code, and you are ready to go. Tier 2 (hardware) requires a site survey and installation visit, typically completed within two weeks of signing up.

Question 7

What support is included?

Accepted Answer

All tiers include email support and access to our help documentation. Tier 2 includes phone support during business hours. Tier 3 includes a dedicated onboarding manager and priority support with agreed response times.

Question 8

Can I export my data?

Accepted Answer

Yes. You can export attendance records, induction completions, daily reports, and worker data at any time via the dashboard. Exports are available in CSV and PDF formats. If you cancel your subscription, we provide a full data export before account closure.

Question 9

Who owns the hardware?

Accepted Answer

SiteBot retains ownership of all hardware. It is supplied and installed at your site for the duration of your contract. If your contract ends, we collect the equipment.

Question 10

What happens if I cancel?

Accepted Answer

Tier 1 is monthly rolling — cancel anytime after the 90-day free trial. Tier 2 (Monitored) has a 12-month minimum term, then rolls monthly. Hardware is collected when the contract ends. Tier 3 (Managed) terms are agreed individually.

Question 11

Can I upgrade from Tier 1 to a higher tier?

Accepted Answer

Absolutely. You can start with QR codes on Tier 1 and upgrade to Tier 2 or Tier 3 whenever you are ready. Your data, workers, and settings carry over seamlessly.

Question 12

Is there a minimum contract?

Accepted Answer

Tier 1 has no minimum — it is pay-monthly after the 90-day free trial. Tier 2 has a 12-month minimum to cover the hardware installation investment. Tier 3 terms are agreed on a case-by-case basis.

Question 13

What is included in the hardware setup?

Accepted Answer

We supply all equipment (RFID readers, NFC readers, cameras), install it on your site, configure it, and test it. The setup cost covers hardware, labour, and commissioning. We quote per site after a brief survey.

Question 14

Are there limits on the number of workers?

Accepted Answer

Tier 1 and Tier 2 support up to 100 workers and 10 supervisors per site. If you need higher limits or multiple sites, Tier 3 offers custom caps tailored to your organisation.

General questions

Pricing questions

Still have questions?